General

• What if the lenses I receive are not what I ordered?
• How can I cancel my order?
• If I return my lenses, how long will it take to receive new ones?
• What if I find a defective lens?
• I cannot proceed with my order. What should I do?

Q01. What if the lenses I receive are not what I ordered?

Please contact us immediately via our [inquiry form]. Be sure to include your name and order ID. We will advise you on how to exchange your previous order for new lenses.

Q02. How can I cancel my order?

If you’ve accidentally ordered the wrong lens, please contact us ASAP. You can do that 4 ways:

• 1. Fill out this easy online form
• 2. Email us: info@perfectlensworld.com
• 3. Call us at 1-888-595-7183
• 4. Chat Live on our website

Q03. If I return my lenses, how long will it take to receive new ones?

We will process your return as soon as possible. Please allow a few days.

Q04. What if I find a defective lens?

If you’re wearing the lenses, please remove them immediately and contact us via our inquiry form. Include your name and order ID. Do not throw out the original lens boxes, as you may need to return these to us.

Q05. I cannot proceed with my order. What should I do?

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